Contact Us

Frequently Asked Questions

1. How Does It Work?
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Find a Healthcare professional

Use our search or AI Assistant to find the right professional.

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Explore Profiles & Options

Check profiles to select a video or in-person consultation.

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Book & Pay Securely

Book your appointment and pay for it securely online.

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Live Tracking For in-Person Visits

Track their journey to your location in real-time.

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Live Chat Support

Get assistance or communicate with the provider via chat.

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After your Consultation

Your payment is held 48 hrs. View your summary & leave a review.

2. How Do I Know My Healthcare Professional Is Safe and Practicing Within the Law?
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Verified Credentials & Legal Compliance
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Governing Body Registration Number verified
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DBS (Criminal Background) Check completed
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Professional Qualifications cross-checked
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Valid Insurance (either personal or through their regulatory body)
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Healthcare professionals are required to use secure, external documentation systems approved by their governing body to record clinical notes. These notes are not stored by MedGo2U and are securely retained for a minimum of 8 years in compliance with healthcare data laws.
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Compliant with GDPR and local health regulations
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Warning :

Note: MedGo2U verifies credentials but does not store or manage clinical notes or patient health data. All professionals are independently regulated and follow strict confidentiality and documentation standards.

Cancellation Policy

Consultation Type> 48h Cancel24h Cancel<2h CancelReschedule Option
Online Consultation100% Refund70% Refund30% Refund1 Free Reschedule
In-Person Consultation100% Refund70% Refund30% Refund1 Free Reschedule
Holiday BookingNo RefundNo RefundNo Refund1 Free Reschedule
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Healthcare Professional Canceled?

We'll try to connect you with another healthcare or refund you to the original payment source.

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Location Update?

Confirm with your healthcare and then email us at info@medgou.com

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Complaints?

Raise with your healthcare. They are responsible for delivering the service.

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Disputes

Talk to the healthcare during the session Inform MedGo2U via email if unresolved

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info@medgo2u.com
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07309700082
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07309700082