Medgo2u (http://www.medgo2u.com/) (hereinafter referred to as "we", "us" or "our") uses cookies and similar tracking technologies on our platform to support core services, including connecting users with healthcare professionals, using AI-based recommendations, enabling secure communication and transactions, and maintaining platform integrity. This policy explains how and why we use these cookies and your rights regarding their use.
We comply with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Cookies are small data files stored on your device when you visit our website. They are used for various functions, from keeping users logged in to helping us analyse traffic and protect against misuse.
We use cookies that are strictly necessary to enable You to efficiently navigate the Platform or to provide certain features. We use cookies to enhance the functionality of our platform by storing your preferences. We also use cookies to help us to improve the performance of our Platform to provide you with a better user experience.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for accessing secure areas, logging in, booking consultations, and using AI services. These cannot be turned off. |
| Functional Cookies | Remember user or preference of healthcare professionals ("HCPs"), enable AI-based recommendations, and manage chat sessions and online video consultations. |
| Analytics Cookies | Collect anonymized data to understand user and healthcare professional activity and improve the platform. |
| Chat Cookies | Support post-booking communication between users and healthcare professionals. |
| Security Cookies | Flag potential misuse of the platform, such as attempts to share contact details or connect off-platform. |
| Third-Party Cookies | Stripe cookies are used to facilitate secure payments. Medgo2u does not store or process any payment details itself. |
| Advertising and marketing cookies | Advertising and marketing cookies are used to deliver content and advertisements that are relevant to your interests. These cookies track your browsing habits across websites and are typically set by third-party advertising networks with our permission. |
| Social Media | Used when users log in through Google or Facebook, enabling integration with those platforms for authentication. |
Medgo2u uses role-specific cookies:
Cookies focus on navigation, HCPs-matching AI, booking preferences, social media login data, and chat history.
Cookies support availability management, consultation scheduling, and platform analytics.
To maintain the integrity and safety of our services, we use cookies that track patterns related to misuse, such as repeated attempts to communicate with healthcare professionals outside the platform if such platforms are flagged where they receive automated warnings. Continued violations may lead to account restrictions or termination, in line with our Terms of Service.
You may manage or disable cookies of our platform or any third party cookies via your browser settings. However, doing so may affect the functionality of certain core features like login, booking, and communication.
[Insert link to cookie consent manager or settings]We use trusted third-party services for smoother experience and we us Stripe for secure payment processing. These parties may set cookies for fraud prevention and session control. We recommend reviewing their privacy policies:
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, with the effective date of the latest revision displayed at the top. Continued use of our platform after modifications constitutes acceptance of the updated this policy.
Significant changes to this policy may be communicated through a prominent notice on our platform or, where applicable, via email notification. We encourage users to review this policy periodically to stay informed about our use of cookies.
If you have any questions about our cookie use, contact us at info@medgo2u.com